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Posted over 4 years ago by Dinesh Selvaraj

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Helpdesk Software by Freshdesk Cookie policy

Why we love Cookies

We use cookies to try and give you a better experience in Freshdesk.

You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.

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Strictly Necessary Cookies List of cookies

Name Host Duration Description

_fw_crm_v techaffinityinc.freshdesk.com 1 year Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).

_x_w techaffinityinc.freshdesk.com Session Contains the shard ID at which the account runs on.

_x_m techaffinityinc.freshdesk.com Session Contains the state of the shard.

_helpkit_session techaffinityinc.freshdesk.com Session Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!

helpdesk_node_session techaffinityinc.freshdesk.com Session An encrypted hash that stores the secret key and id of the login attempt.

user_credentials techaffinityinc.freshdesk.com 2 months Used for user authentication.

wf_order techaffinityinc.freshdesk.com Session Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.

wf_order_type techaffinityinc.freshdesk.com Session Used to check if the order is ascending or descending for custom ticket filters.

wf_filter techaffinityinc.freshdesk.com Session Denotes which filter is applied for the tickets list.

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